Trino Casino Terms and Conditions
These Terms and Conditions (“Terms”) govern the relationship between Fortuna Games N.V. (“we,” “us,” “the Casino,” or “Trino”) and any person who creates an account or uses the services available at trinoslots.com (“you” or “the Player”). By registering an account, making a deposit or placing a bet, you confirm that you have read, understood and agree to be bound by these Terms in full.
Acceptance and Legal Effect
These Terms form a legally binding agreement between you and Fortuna Games N.V. (registration number 162413, Seru Loraweg 17 C, Willemstad, Curacao). They apply to all casino games, live dealer tables, sports betting and any other service available at trinoslots.com. We may update these Terms at any time. Any material change will be communicated via a notice on the website or by email to your registered address. Continued use of our services after such notification constitutes acceptance of the revised Terms.
Player Eligibility
You must meet all of the following conditions to open and maintain an account with Trino.
You must be at least 18 years of age. Gambling is permitted only for adults. We verify age during registration and reserve the right to request documentary proof at any time. If it is found that a player is under 18, the account will be closed and any balance - including bonus funds - will be forfeited.
You must be located in a jurisdiction where online gambling is not prohibited. Residents of Afghanistan, Cuba, France, Iran, the Netherlands, the Russian Federation, the United States and certain other jurisdictions listed in our restricted countries policy are not permitted to register or play.
You may hold only one personal account at trinoslots.com. Creating duplicate accounts, including accounts in another person’s name or through a third party, is strictly prohibited.
Registration and Identity Verification (KYC)
When you register, you must provide accurate personal information including your full legal name, date of birth, residential address and email address. Providing false or misleading information is a breach of these Terms.
Before your first withdrawal, Trino will require you to complete identity verification (Know Your Customer, or KYC). You will be asked to provide a valid government-issued photo ID (passport, driver’s licence or national identity card) and proof of your current residential address (a utility bill, bank statement or similar document dated within the last three months). We may also request proof of ownership of the payment method used. Failure to provide satisfactory documents within a reasonable timeframe will delay or prevent the processing of withdrawal requests.
Deposits and Withdrawals
Deposits may be made using Visa, Mastercard, Skrill, MiFinity, Bitcoin, Ethereum, USDT and all other payment methods listed in the cashier section of your account. The minimum fiat deposit is A$35. Cryptocurrency deposits and withdrawals carry no maximum cap on Trino’s side.
| Withdrawal Method | Min Amount | Max Per Day | Processing Time |
|---|---|---|---|
| E-Wallets (Skrill, MiFinity) | A$90 | A$1,000 (Levels 0-4) | 0-24 hours |
| Bank Transfer | A$90 | A$1,000 (Levels 0-4) | 3-5 business days |
| Cryptocurrency | A$90 | Uncapped | Near-instant to a few hours |
| Card (Visa, Mastercard) | A$90 | A$1,000 (Levels 0-4) | 1-3 business days |
Withdrawal limits increase with loyalty program tier. Daily limits at Levels 17-20 reach A$5,000; Levels 21-26 receive individually negotiated limits. A minimum wagering turnover equal to three times the deposit amount must be completed before any withdrawal can be processed, regardless of bonus status. We process withdrawals within 72 hours of approval; the payment provider may apply additional processing time.
An inactivity fee of A$8 per month applies to accounts that have had no login activity for 180 consecutive days.
Bonuses and Promotional Terms
All bonuses credited to your account are subject to the specific terms of each promotion, which include wagering requirements, validity periods, maximum bet limits and game exclusions. The following general conditions apply to all bonuses unless a promotion’s own terms state otherwise.
The maximum bet while any bonus is active is A$8 per spin or per bet. Placing a higher stake during an active bonus session may result in the bonus and any winnings generated from it being voided without prior notice.
Wagering requirements must be met within the validity period of the promotion. Any unused bonus funds and unmet wagering obligations are removed from your account when the validity period expires.
The maximum winnings that can be converted from bonus funds into real money is five times the bonus amount, unless a specific promotion states a different limit. Free spin winnings carry a cap of A$150 per slot game.
Players suspected of exploiting bonuses - including through low-risk betting patterns designed to minimise wagering while meeting rollover requirements - may have their bonuses voided and their accounts reviewed.
Deposit bonuses on deposits one to three carry a 35x wagering requirement on the bonus sum only. The fourth deposit bonus carries a 40x wagering requirement on the bonus sum. Weekly cashback is credited as real money with no wagering requirement.
Prohibited Conduct
The following actions are strictly prohibited and may result in account suspension, confiscation of funds or permanent closure at Trino’s discretion.
Creating more than one account, whether in your own name, a family member’s name or a third party’s name, is not permitted. Attempting to defraud Trino through bonus abuse, collusion with other players, use of automated software (bots or scripts), arbitrage betting, or any form of manipulation of the random number generator is prohibited. Posting, sharing or transmitting offensive, threatening or defamatory material through our communication channels is not allowed.
Technical Malfunctions and Game Errors
In the event of a technical malfunction, game freeze, disconnection or software error, round results affected by the error may be voided and the bet amount returned to the player’s balance. Trino is not liable for losses arising from third-party software or network failures beyond our reasonable control. If you believe a game error has occurred, contact [email protected] immediately, quoting the game name, the approximate time of play and your account email.
Limitation of Liability
To the extent permitted by applicable law, Trino’s total liability to any player for any claim arising from the use of trinoslots.com shall not exceed the amount of the deposit from which the claim arose. We are not responsible for losses resulting from misuse of your account credentials, third-party payment delays, or events beyond our reasonable control including internet outages and regulatory changes.
Governing Law and Regulatory Oversight
These Terms are governed by the laws of Curacao. Trino operates under Curacao Gaming Authority licence OGL/2024/112/0974, issued to Fortuna Games N.V. Any dispute that cannot be resolved through our internal complaints procedure may be escalated to the Curacao Gaming Authority for regulatory review.
By using trinoslots.com, you confirm that you have read and accepted these Terms and Conditions in full.