Trino Casino Privacy Policy

This Privacy Policy describes how Fortuna Games N.V. (“we,” “us” or “Trino”) collects, uses, shares and protects personal data in connection with the online casino and sportsbook services available at trinoslots.com. By registering an account or using our services, you acknowledge that you have read and understood this policy.

Who Is Responsible for Your Data

The data controller for personal data processed in connection with trinoslots.com is Fortuna Games N.V., registered at Seru Loraweg 17 C, Willemstad, Curacao (registration number 162413). For players within the European Economic Area, the EEA billing agent and representative is Deltaprime Limited, registered at Angelou Terzaki 110B, Egkomi, 2402, Nicosia, Cyprus (registration number HE 444864).

For questions or requests relating to your personal data, contact us at [email protected].

Data We Collect

We collect personal data in several contexts during your interaction with trinoslots.com.

At registration, we collect your full legal name, date of birth, residential address, email address, phone number (if provided) and chosen currency. When you complete KYC verification, we collect copies of your government-issued photo ID, proof of address documents and, where required, proof of payment method ownership. During gameplay, our systems log transaction records, game history, session timestamps, IP addresses, device identifiers and browser type. When you contact support, we retain records of communications including live chat transcripts and email correspondence. Our website also collects technical data through cookies and similar tracking technologies, as described below.

Why We Process Your Data and on What Legal Basis

We process personal data to fulfil our contractual obligations to you as a registered player: this includes managing your account, processing deposits and withdrawals, crediting bonuses and responding to support inquiries. We also process data to comply with legal obligations, including anti-money laundering regulations and KYC requirements under our Curacao Gaming Authority licence OGL/2024/112/0974. For purposes such as fraud prevention, responsible gambling monitoring and platform security, we process data on the basis of our legitimate interests. Where we send you promotional communications, we rely on consent, which you may withdraw at any time.

We do not sell your personal data to third parties. We share data with third parties only where necessary to operate our services.

Payment processing is handled by certified payment providers including Skrill, MiFinity, Visa, Mastercard and cryptocurrency processing partners. These providers receive only the transactional data necessary to complete the payment.

KYC verification may involve sharing your identity documents with specialist identity verification services. Game data is transmitted to the game studios whose content you play - including Pragmatic Play, Evolution Gaming, Hacksaw Gaming, Play’n GO and Nolimit City - to the extent necessary to run the game and confirm results.

Regulatory and law enforcement authorities may receive data where we are legally required to disclose it under Curacao law or the laws of another applicable jurisdiction.

How Long We Retain Your Data

We retain your personal data for as long as your account remains active and for a minimum of five years after account closure, in accordance with our anti-money laundering and regulatory record-keeping obligations under Curacao Gaming Authority licence OGL/2024/112/0974. Anonymised statistical data may be retained indefinitely for analytical purposes. Upon expiry of the applicable retention period, data is securely deleted or irreversibly anonymised.

International Data Transfers

Fortuna Games N.V. operates from Curacao, and data may be processed and stored on servers located outside your country of residence. Where data is transferred internationally, we apply appropriate safeguards to ensure the data receives a level of protection consistent with applicable law. Transfers to our EEA representative, Deltaprime Limited in Cyprus, are subject to applicable EU data protection standards.

Your Rights as a Data Subject

Depending on your location, you may have the following rights in relation to your personal data: the right to access the data we hold about you; the right to correct inaccurate information; the right to request erasure of your data where it is no longer necessary for the purpose it was collected; the right to restrict or object to certain types of processing; and the right to receive your data in a portable format.

To exercise any of these rights, email [email protected] with the subject line “Data Rights Request.” We will respond within 30 days. Requests may require identity verification before we act on them.

You also have the right to lodge a complaint with a relevant data protection supervisory authority if you believe your data is being processed unlawfully.

Cookies and Analytics

Trinoslots.com uses cookies and similar technologies to operate the site, maintain your session, remember your preferences and analyse usage patterns. Cookies fall into three broad categories: strictly necessary cookies that keep the site functioning; preference cookies that remember settings such as language and currency; and analytics cookies that aggregate usage data to help us improve the platform.

You can control cookie settings through your browser. Disabling strictly necessary cookies will prevent the site from functioning correctly. Analytics and preference cookies can be disabled without affecting core functionality. A cookie consent banner is displayed on your first visit to trinoslots.com.

Changes to This Policy

We may update this Privacy Policy when our data practices change or when regulatory requirements are updated. Any significant change will be communicated by notice on the website or by email to your registered address. The “updated” date at the top of this page reflects when the policy was last revised.