Trino Casino Legal Information

This page sets out the legal identity of the operator behind trinoslots.com, the regulatory licence under which the casino operates, contact information, copyright ownership and the procedure for resolving disputes.

Operator Details

The online casino and sportsbook at trinoslots.com is owned and operated by Fortuna Games N.V., a company incorporated in Curacao.

Fortuna Games N.V. is the legal entity responsible for operating trinoslots.com and for all player funds, account management and regulatory compliance matters associated with the platform.

Licence and Regulatory Authority

Trino Casino holds a gaming licence issued by the Curacao Gaming Authority.

The Curacao Gaming Authority licence requires Fortuna Games N.V. to implement robust Know Your Customer (KYC) procedures, comply with anti-money laundering regulations, maintain player fund segregation and operate certified random number generators. Players can verify the active status of this licence through the validator widget in the website footer.

Contact Details

For player support inquiries, account assistance, payment queries and general correspondence, contact our team at:

Email: [email protected]

Support is available 24 hours a day, seven days a week, via the live chat function on trinoslots.com or by email. No public telephone number is currently available.

Responsibility for Website Content

Fortuna Games N.V. is responsible for the content published at trinoslots.com, including game descriptions, bonus terms, promotional materials and legal documents. Game content streamed from third-party studios - including Pragmatic Play, Evolution Gaming, Hacksaw Gaming, Play’n GO, Nolimit City and all other software partners - is the respective studio’s intellectual property and is displayed under licence agreements between Fortuna Games N.V. and each provider.

Complaints and Dispute Resolution

Players who believe a complaint has not been resolved satisfactorily through our standard support channels may submit a formal complaint by emailing [email protected] with the subject line “Formal Complaint.” Trino will acknowledge the complaint within 24 hours and provide a written response within five business days.

If a player remains dissatisfied after Trino’s formal response, the matter may be escalated to the Curacao Gaming Authority as the competent regulatory body for licence number OGL/2024/112/0974. The Curacao Gaming Authority has the power to investigate complaints, require the operator to provide information and, where appropriate, direct the operator to take remedial action.

Copyright and Intellectual Property

All original content at trinoslots.com - including text, graphics, interface design, logos and marketing materials - is the intellectual property of Fortuna Games N.V. and is protected by applicable copyright law. Reproduction, redistribution or commercial use of any part of this content without the written permission of Fortuna Games N.V. is prohibited.

Game trademarks, logos and branding displayed within the casino lobby belong to the respective game providers - including but not limited to Pragmatic Play, Evolution Gaming, Hacksaw Gaming, Play’n GO, NetEnt, Nolimit City and Yggdrasil Gaming - and are used by Fortuna Games N.V. under licence.

Disclaimer Regarding External Content

trinoslots.com may contain links to external websites for informational purposes, including links to responsible gambling support organisations. Fortuna Games N.V. is not responsible for the accuracy, legality or content of any external website and does not endorse any third-party product, service or organisation unless explicitly stated. Access to external sites is entirely at the user’s own risk.